The old adage goes ‘Customer is King’ and there’s a reason for this. Many of today’s successful businesses thrive on customer-centricity, and a significant component of this is exceptional customer service throughout a customer’s entire journey from discovery to post-purchase.
Here are seven of the companies known for their exceptional customer service:
1. Southwest Airlines
U.S. airlines have a reputation for providing horrible customer service, but Southwest Airlines is an exception to this. Their relentless focus on delivering a great passenger experience has also yielded in them being the only profitable airline in the U.S. They’ve been known to resolve passenger issues quickly and are very responsive on social channels to address any issues sent their way.
2. Amazon
Amazon was one of the pioneers of the customer-centric business model and had a score of over 90% in annual customer satisfaction surveys. The business is known to provide hassle-free returns, refunds on any problematic orders no-questions-asked, and rapid response to any question on their support channels. You’ll never have to wait more than five minutes to connect with an Amazon representative.
3. Shopify
Shopify is an online retail software tool that’s known to put their customer’s first with an effective knowledge-empowered support team. The company also maintains dedicated support channels such as a Twitter account purely to receive customer tweets on issues they are facing and provides prompt responses.
4. Chick-fil-A
Chick-fil-A is famous for its great customer experience and its employees were rated as the most polite in the fast-food industry. Patrons at Chick-fil-A can also leave suggestions on improvements to the service or menu at any location, and these suggestions have yielded in further improvements to Chick-fil-A’s service.
5. Trader Joe’s
Trader Joe’s employees are known for going above and beyond when it comes to assisting their shoppers. This U.S grocery chain has even provided door delivery though it’s not a formal offering for their customers in unique cases where they believe its justified.
6. Hubspot
Hubspot is a marketing software company that’s known to involve their customers in helping improve their services actively. They have community groups in place where customers can voice suggestions and ideas. These are acted upon to resolve any issues and enhance the overall experience of its users. Their support team is also easy to contact via live chat, email, or phone instantly.
7. Netflix
Netflix encourages its support teams to provide a personalized and empowering experience to its customers. The streaming entertainment company is known to utilize a data-driven approach to ensure each support team member has the right context to deliver the best experience possible for a user and create an unforgettable experience.
